Reservations, reception and retail team member – Seasonal: March 25 – November 25

Reservations, Reception & Retail Team Member
Seasonal Employment from  March 2025 to  November 2025
Variable hours (up to 37.5 hours per week) on a rota basis 5 out of 7 days, which will include evenings, weekends and Bank Holidays

Are you ready to join a close-knit and friendly team dedicated to delivering an exceptional guest experience in a beautiful coastal environment?

Why we need you:
We need our team to have a smiling face and welcoming attitude to be the first point of contact for our guests and ensure that their time at Woodhill Park exceeds all expectations.

What you’ll do:

Reservations & Reception Duties:

• Represent the company by being the first point of contact for our guests, team and other visitors and provide a friendly and professional welcome.

• Respond to guest enquiries efficiently on their pre-arrival, arrival, departure and during their stay either via email, telephone or in person.

• Checking in/Checking out of Guests

• Ensure all bookings are processed professionally and accurately, including communicating key reservation terms and conditions.

• Keep up to date with current promotions and the events calendar across the Parks.

• Liaise with the Housekeeping and Maintenance departments as required, ensuring any issues are reported and resolved promptly for our guests.

• Maximise sales revenue opportunities via up-selling and maximising occupancy.

• Opening and closing the Reception.

• Regularly use internal system logs and a reservations system (training provided).

• Booking customers on activities and creating booking forms.

• General administrative duties as required.

Retail Duties:

• To ensure the shop operates to the highest levels of customer service at all times.

• Follow daily store operations requirements including all food hygiene regs.

• Opening and closing checks.

• Stock management, including stocking items in the shop, stock rotation.

• Till operation, cash handling and processing card payments accurately.

• Accepting and processing of deliveries to the reception and shop.

• Placing orders

What experience you’ll bring:

Experience in a similar role preferred, but not essential as training will be provided.
Experience in a guest or customer facing position.
Experience of maintaining high standards of quality and customer experience.

What skills you’ll bring:
Excellent service skills and a “can do” attitude.

Ability to work on your own initiative and as part of a team.

Excellent organisational and interpersonal skills.

Excellent communication skills.

Knowledge of reservations and till systems would be beneficial, but not essential, as full training will be provided.

Knowledge of Microsoft Office.

Sharp eye for detail and ability to work to a high degree of accuracy.

How to apply:

We are open to all, and we value the unique skills of everyone. If you’re a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.

Please apply by sending your CV and a covering letter telling us why you are interested in the role and what makes you a good fit by 23rd January 2025. If you want to find out more about the Company please attend one of the open days at Kelling Heath (18-20th Jan).

Interviews for shortlisted candidates will be conducted in early February 2025.

If you need any assistance or adjustments to either submit your application or attend an interview please contact us by email careers@blueskyleisure.co.uk.